Shipping Policies

Standard Shipping

Depending upon the brand it varies on when the item will ship. Once shipped all orders will arrive within 2 to 5 business days. All orders will be provided an emailed tracking # once shipped. Check against the brand below to get a delivery estimate.

Ships within 1 to 2 business days (Whirlpool, GE, Frigidaire, Bosch, LG, Electrolux, Samsung, Dacor, Viking, Kohler, Delta, Moen, Goodman, SAP, GPS, Summit, Broan, Nu-Tone)

Ships within 3 to 5 business days (ERP, Supco, Milwaukee, Carrier, Lennox, Honeywell, Preferred, Little Giant, Fisher & Paykel, Copeland, White-Rodgers, Sensible, Youngstown, Zebra, Connecticut Electric)

Ships within 5 to 10 business days (Napco, USD)

Weekends and Holidays

All orders placed and/or received on Saturday, Sunday, or a holiday will not ship until the following business day.

Inclement Weather

If weather should compromise the safety of the pilots, drivers, or carriers delivering your order, the carrier may halt deliveries and delay your order. This is out of our control. Postage refunds are not issued from the carrier if these types of delays occur.  This unfortunately includes Next Day and Second Day Guaranteed shipments.

International Shipping

We offer 2 international shipping options for Canada and 1 for all other countries. It is ultimately up to the carrier and Customs to expedite your order. Delays may occur that are out of our control once the item reaches your country's Customs facility. If you have an issue or delay, contact your local carrier with your tracking number.

International Delivery Estimates:
USPS Priority International - 6 to 10 business days
UPS Standard - 3 to 7 business days (Canada Only)

Hazardous Materials (HAZMAT) cannot be shipped internationally. In the event a product is purchased which cannot be shipped internationally, the customer will be notified and refunded.

Duties, Taxes, Import Fees are the responsibility of the buyer. These fees and taxes vary by carrier and destination. Please check with your carrier to get an estimate of import duties and fees prior to placing your order.

Out Of Stock Items

Out of Stock Item Example

All "Order Now" orders take an additional 3 to 5 business days due to the items not being in stock.  However, in most cases, these are common items we have on order and are probably en route to be restocked. In some cases, the orders could be processed as fast as the next day. If there is a delay beyond the 3-5 Business Day expectation, we will notify you immediately.

In Store Pickup

We do offer In Store Pickup as a shipping option. Complete your purchase on, and select "In Store Pickup" as your shipping option. Once we receive the order, we will process and have it ready for you to pick up as quickly as possible. One of our customer support agents will contact you when your order is ready for pickup.

Where do I go?

In Store Pickup is available on some items for same day pick up. Many items do require an additional 1 to 2 business days. You will need to BRING IN YOUR RECEIPT. For identification purposes a picture ID will also be required.

A customer service agent will contact you when your pickup is ready. If you would like, you may also contact us at 615-603-7346 or email Customer Service to verify your order's status prior to coming to the store.

Other Uh-Ohs, Oh-Nos, and OMGs

Carrier Discretion - The carrier has the ultimate say on whether or not to deliver the order.  If the carrier deems that there is not a safe place to leave your order for fear of damage or theft, they may choose to return it to the local facility and hold it for pickup.

Incorrect Address - If your order has shipped, and you realize afterwards it should've been shipped to a different address, we will do our best to help facilitate a forwarding request with the carrier.  Carriers can often be contacted by the customer and update their delivery address while it is still en route.  If it cannot be changed and is returned, it be processed as a refused package.

"I dont want it!" - You may refuse any package delivered to you and it will be returned at no charge to you.  Do not open the package.  Simply write refused on the shipping label and drop it off with your carrier.

Pets - If your pet should happen to meet the mailman at the door and believe the washing machine gasket you ordered is their new play toy, we cannot be held responsible for a replacement and the insurance provided by the carrier will not approve pet damage.

Inclement Weather - In the event of severe weather, the carrier may decide to halt deliveries for the safety of their employees.  In this case, they will not issue refunds on postage for delayed parcels.  This unfortunately includes Next Day and Second Day Guaranteed Shipments.

Failure to Pickup / Exceeded Hold Time - If your order has been attempted to be delivered by the carrier and they could not deliver it, they may hold it for 5 to 14 business days. They may or may not attempt to contact you. Please check your tracking number each day and be aware of the estimated date of arrival. If the carrier returns the order to us because the hold time has been exceeded, it will be processed as a return once we receive it back. The carrier does not refund postage for parcels that are not picked up.