The Pandora Blog & Opinions – Pandora's OEM Appliance Parts
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The Pandora Blog & Opinions

It’s Easy Being Green

Green is the brilliant viridescent color that we see when yellow and blue are mixed together. Green is the color of life, whether it is the brand new growth of spring or the ancient life of forests and meadows, making it the most natural of all colors on the spectrum. Green can also be a concept that encompasses a broad range of different environmentally friendly actions, including the famous phrase, “reduce, reuse, and recycle”.

In our business, we see green as potential and promising; something that symbolizes the hope for a better and healthier future for everyone. As a repair parts supplier, we are very much an industrial oriented company, but that doesn’t mean that we have to behave like one. Instead of taking small steps to reduce our environmental footprint, we have taken leaps and bounds, though we know we still have miles to go before we reach our greenest of these goals.

Recycle

We now use packaging made from 40% recycled materials that are, in turn, 100% recyclable. Our packing materials are going green as well, with eco-friendly and recyclable plastics as well as cardboard and other biodegradable materials for a cleaner, less polluted Earth, as any of our packaging can be reused by our customers for any variety of DIY projects.

As we rebuild our brand around this green initiative, we invite our customers to join us as well. When you start to think that you are in need of a replacement appliance, consider repair, as it is a green alternative and can give new life to your appliances, just as we aim to give new life to the Earth in our society’s current industrial state of mind.

Taking Flight

Cameron Preston

A thought becomes an idea. Ideas become plans. Plans become actions. As a growing company, the excitement of starting something new is still familiar. It's the greatest feeling as you begin to act on all your ideas and plans and watch them become a reality.

As a business, you do your best to evaluate and train employees. However, many years ago as a startup, the owners and founders of the business were still training themselves when the first "Help Wanted" ad was published. The first person we hired was Cameron Preston, a young man attending MTSU. As with any new hire, you're never quite sure of their work ethic, personality, or ambition. You can only hope they show up and take pride in their work.

In the beginning, the scope of Cameron's job and his duties were broad and vague. Pick this. Pack that. Answer the phone. Look this up. Help a customer unload a dryer. Cover the counter. Can you come in on Saturday? A lot of the equipment was borrowed or used. Supplies other employees take for granted were not available at the time. The amount of information we didn't know greatly outweighed what we did know. But, that's how things begin.  Cameron would come in to work after a day of class and share interesting stories of the college life and his assignments. Regardless of whether he enjoyed a particular class or subject, he kept his goal in sight and never faltered. Although he didn't share the same vision to grow within our company, he never held us back. His ambition only amplified our own. His personal desire for success became synchronous with ours. We shared a common goal. We pushed each other forward.

From this understanding grew an unspoken level of respect for Cameron within our company. As Pandora's OEM transformed and accumulated new systems into the operation, Cameron never threw in the towel. Even more impressive, there was never any responsibility or task we gave him that he couldn't handle. Just as we were learning new things and applying ourselves, so was Cameron.

Last year, Cameron graduated MTSU and earned a Bachelor of Science Degree with a Concentration in Flight Dispatch. It brought us tremendous joy to see one of our own finish what he started, but we were aware of what was to come. He quickly began his pursuit of a career, which eventually led him to set his sights on Denver, Colorado. The position he applied for had a lot of competition and there were no guarantees he would be accepted. Cameron had shown poise, dedication, and flexibility during our times of growth. We were more than willing to return the favor.

Cameron moved to Denver last year to pursue his career. Because of the value he adds to our business, we found a way to allow him to work remotely. He was overseeing our Customer Service Department and his daily tasks included answering emails, processing orders, communicating with vendors, order resolution, loss prevention, associate development...the list goes on. When he started, the job entailed many responsibilities because we had no one else to do them. As he closes in on his final days with Pandora's OEM, his responsibilities are in abundance because no one else can do them better. His work ethic was, and still is one to be rivaled.

Cameron, even during school, never jeopardized his reputation or his employment. Cameron's character, attitude, intelligence, and occasional humor set him apart. I personally feel he has not even begun to explore the realm of his potential. I believe the experience for Cameron during Pandora's OEM's growth is as invaluable to him as he is to us. We are proud to announce Cameron recently interviewed for a position as an International Flight Coordinator and was accepted. We are overjoyed to see Cameron begin his career and are grateful and honored for the time he shared with us during his ascent. May the best days of your past be the worst days of your future.

Cameron Preston

Cameron, you have become a part of the Pandora's OEM family and you will be greatly missed.

Can I Fix it Myself? - An Answer From The Service Company

Recently I asked a service company to give me some insight and how they feel about others fixing their own appliances. They were 50/50 on it depending upon what they had to endure. I asked what that meant and they stated, "the clean up." They were referring to cleaning up messes left by repairs gone wrong. Other than that they in fact were more than happy to offer the customer the part off their truck.

So I asked them this question, "Can I fix it myself?" and they replied with a good answer and I thought I'd share it.

Yes. We are people, just like you. So, it is possible for you to fix it. And, if done correctly and safely, you and your appliance may live to see another day. However, we are professionals. The flip side to that question is — No.

A lot of the time companies go out on a Service Calls and meet people who have attempted to fix what they thought was wrong. So, they’ve spent a couple of hours or more diagnosing and disassembling the appliance, then they’ve paid for the part, and then installed the part and reassembled the machine to find out it’s not the problem. I’ve seen this scenario many times.

“Well, if my dryer isn’t drying, isn’t it the element?” Maybe, but there are SEVERAL other components less expensive than the element that might be the cause.

“My washer makes a noise. I think it’s the belt.” Could be, but most of the time, it’s not.

The point is: Service can save you money. By letting a service company repair your appliance, they are liable for your appliance. Technicians are trained to repair other possible problems that you might overlook. They don’t just fix the problem, they repair and restore your appliance.

That was the end of the explanation and it was a good one. But let's be honest some of us want to just tackle our own problems, but due it safely. I asked again what the best thing to do when others fix their own appliance and David @ The Service Company said, "Unplug the machine, watch a video if there available online through youtube and then make sure to get your model #. From there you can go down to any parts store or online to an ecommerce site such as Pandora's OEM and buy the item you need."

Therefore the answer is YES, YES, YES. And the answer for some is NO, NO, NO. As the service company told me it really depends upon the person who is doing the repair.

OEM Appliance Parts versus Other Brands. Is there a difference?

Aftermarket appliance parts versus OEM factory appliance parts.

Is there a difference?

The simple answer is not an EASY YES or no. Both provide you with the same amount of timely repairs as the other. However society tells us different in saying quality is flawed if you purchase a different brand other than the factory OEM part. We are most definitely suckered into believing this on most instances. Well the real question is, if the appliance we are purchasing all of a sudden falls apart and requires a repair then was the original OEM version really that good of quality in the first place? We sit today in this world and we wonder everyday if what we are purchasing is really what the manufacturer states what it is. This question is a hard one and honestly not an easy one to answer depending upon the type of product (electronic or cosmetic) that is being purchased. Most OEM product is not U.S.A. made and is imported in from China, Mexica, India, Korea, or other countries. What is astonishing is that this product is then packaged in a U.S.A. factory OEM bag and labeled as an OEM product. I'd say that's aftermarket in my eyes and in fact re-packaging it is just a way to cover up where it's made. If you purchase an aftermarket product then honestly you are purchasing the same item that the Genuine OEM manufacturer sells in most cases. There are some software control boards that have seen some issues, but otherwise 97% of the other product has the same quality if not better. One example that made this relevant was a recent purchase from an aftermarket company and the item came in OEM packaging. We called up the company and they stated that they get these items from the same manufacturer and in fact the manufacturer just bags them separately down the line. It just happened to be in this instance that the packaging got mixed up and the aftermarket company received the OEM packaged items accidentally. Well we ordered over and over only to get the same result. Finally we received the items in aftermarket packaging only to remove the packaging and compare to find the exact same item. Was it a mistake? Or did they both come from the same manufacturer?

That's pretty amazing to me. Imagine paying 200% to 400% more for a product when the only difference is the packaging. I think we'd all be pretty upset about that.

What's even more alarming in todays society is that OEM manufacturers in most cases only give you a 30 day to 90 day warranty at most when more than half of aftermarket companies we deal with provide a full year or exchange for the item if it fails during that time period.

To put in perspective a customer pays 200% to 400% more and gets 200% to 400% less warranty. Yeah, I'll say it again pay more and get less.

Does that mean less quality? We've honestly taken more than 339 cosmetic parts and have put them side by side to compare against each other. When we compared these the plastic was the same girth, the dimensions were the same size, and the color was spot on.

When it came to electronics we installed many only to find the same results and the same happy operations without any electrical and/or quality issues. Some items did not last as long electronically as the OEM did provide a better result due to the controlled software that matched with the appliance. However this only happened with a handful off items out of over a 143 tests.

Today Aftermarket brands are sold with identifiable packaging and also have easy customer service access for customers to call to verify the item. 

For example : Click here to check out an ERP item

All these companies are located in the United States and all have insurance, business locations, and U.S.A. citizens working for them. I guess it comes down to what makes you as a consumer feel safe. That is completely understandable and peace off mind is the best form of therapy that there is. But honestly at the end of the day you have to wonder what is really being sold to you? Is it the same product as the Aftermarket one, but just in different packaging? Are you paying twice or even three times as much for the same product to a company that out sources most of its jobs?

Another question to keep in mind is where are you purchasing the product? Any OEM provider will tell you to only buy OEM product. Only the truth comes from the distributor that offers both and in many cases most of those companies don't exist due to controlled alliances and fears of threats coming true from the OEM providers that they'll pull product and bankrupt the distributor.

It also comes down to how much you can afford and how much you are willing to spend to fix an issue. Honestly the OEM factory provider doesn't want you to repair the appliance as they'd rather you spend 10 to 100 times more and go buy a new appliance. However if you are going to purchase a repair part they'll be more than happy to sell it to you for a certain price. Aftermarket brands could save you $100's if rebuilding a machine and/or repairing it. In fact you could save even more if it keeps you from purchasing a new appliance. 

Most Aftermarket brands are 100% tested, verified, and insured just as the OEM are. So if that's the case then it depends upon the consumer just as everything else does. Do you trust the product? 

Here @ Pandora's OEM we make sure that all product we carry and sell is up to highest of industry standards. If we offer it then we back it and at the end of the day we support any consumers decision on why they chose one over the other. Only a fraction of Aftermarket parts are available and many items are only made through OEM providers. However we want to assure customers around the world that Aftermarket is not a bad thing and in fact it helps many save $. We love OEM and we love Aftermarket. It just depends on what it is and how much you want to spend. 

So next time you reach into your pocket to pay for a part don't be afraid of asking for the Aftermarket and the OEM if it's available. And then compare them yourself as it's always worth that extra time to save the extra money. In most cases you'll be good either way with either result, but if you want to save money you may be happy to know that the Aftermarket will work just fine. Don't be afraid to use it as in most cases it's the same.